Return & Refund Policy

Return & Refund Policy

1. Nature of Our Products

All products in our store are made to order through Printify’s print-on-demand fulfillment network.
Because each item is produced specifically for your order, we do not accept returns or exchanges for buyer’s remorse (for example, wrong size, color, or change of mind).
For details, see Printify’s Return Policy.

2. When We Accept Returns or Refunds

We can only offer a replacement or refund if there is a manufacturing error, printing issue, or if the product arrives damaged or defective.
Examples include:

• Incorrect print placement or color error

• Wrong product received

• Damaged during shipping

To be eligible for a replacement or refund:

• You must report the issue within 30 days of delivery.

• You do not need to return the product; we only require clear photos showing the problem and your order number.

• If your package is lost or not delivered, please contact us — we’ll coordinate with Printify to resolve it.

Reference: Printify Refund & Reprint Policy

3. When We Cannot Offer Refunds or Replacements

We cannot offer refunds or replacements in the following cases:

• You ordered the wrong size, color, or simply changed your mind.

• The product matches your order details and is not defective.

• The order was produced correctly and delivered successfully.

As Printify produces all items on demand, there is no stock to exchange once an order has been sent to production.
Reference: Setting Your Store’s Return Policy

4. How to Request a Refund or Replacement

If you received a defective or incorrect item, please:

1. Email us or use the contact form on our store within 30 days of delivery.

2. Include your order number, purchase date, and photos of the issue.

3. We’ll review your request and contact Printify on your behalf.

4. If approved, a refund or reprint will be issued. Refunds are processed via Printify’s system and returned to your original payment method once confirmed.

5. Refund Processing Time & Method

Approved refunds are first credited to the Printify account balance, then transferred to your original payment method (depending on the payment provider).
Please allow a few business days for the refund to appear.
We are not responsible for costs arising from customer input errors (wrong address, wrong size, etc.).
Thank you for your patience during the verification and processing phase.

6. Important Notes

• Because items are printed on demand, order cancellations are not always possible once production begins.

• If your order is lost in transit, please contact us — we will investigate with Printify.

• For customers in the European Union, we comply with consumer protection regulations and review each case individually.

• We recommend reviewing your order details carefully before placing an order.

7. Contact Us

If you have any questions or need help with your order, please contact us:
Email: cozypetalsshop@gmail.com
We typically reply within 1–3 business days.